Credit/Debit Card Processing
Due to the increased use of debit cards, and tighter security requirements, we are changing our card processing procedure. We will now charge your card when we receive your order (not when we ship). You will usually receive two notifications: one as soon as you submit your order via our website and the charge is authorized, and one when we download your order and actually make the charge to your card. These two notifications will show different order numbers: a longer one when the order is made and authorized, and a 5-digit one when it is downloaded and charged. There may be a business day between the two. There will be more time between the two if you order on the weekend. Backordered items will not be charged until they are shipped, and no extra postage will be charged for backorders.
We want satisfied customers and value your business. Our seeds are all untreated and have been germination tested to ensure that they meet or exceed Federal Minimum Germination Standards. We warrant to the full amount of the purchase that our seeds are of good vitality at the time of shipping, and true to name as described in our catalog. However, every gardener knows that results depend on weather, soil, and cultivation; so in common with all seed merchants, we can not be in any way responsible for the crop.
Bountiful Gardens Return Policy
We guarantee the seeds, books and supplies for your full purchase price. This warranty is in lieu of all other warranties expressed or implied. Please make returns to our Customer Service Department with a brief explanation. Placement of an order constitutes acceptance of these terms.
International Order Policy
Import regulations vary widely on the importing of seeds. Please check with your country's Agricultural Department before ordering, to be certain that they will allow your order to enter. If specific information is required please let us know what information is needed. Shipping costs will be determined when the order is put together – shipping costs vary widely from country to country. We usually choose the most economical means to ship an order, but often no insurance or assurance of delivery is offered. Such guarantees are much more expensive and must be requested, if available. We can provide a phytosanitary certificate if necessary but there will be a $50 extra charge. Usually, small orders of seeds are more likely to make it over the border than large boxes. Grains, compost crops and corn are most likely to be confiscated. We are not responsible for seeds seized by agricultural authorities. You assume all risk for the shipping of your order. We will not refund foreign orders that were seized, lost or stolen.